Plans change. This page explains how to change or cancel your rental and when a charge applies.
Before your booking is confirmed
A booking request can be withdrawn at any time before we confirm it, free of charge.
Changing a confirmed booking
- You can change the dates, times, car or delivery address free of charge up to 48 hours before the delivery time, subject to availability.
- If the change affects the price (for example, more days, a different car or a different delivery area), we confirm the new price with you first.
- Changes requested less than 48 hours before delivery are handled as a cancellation and a new booking.
Cancelling a confirmed booking
- More than 48 hours before the delivery time: free. We refund everything you have paid.
- Less than 48 hours before the delivery time: a fee of one rental day applies. We refund the rest.
- If you are not at the delivery address at the agreed time and we cannot reach you within one hour, or if we cannot hand over the car because the required documents or deposit card are missing, the booking is treated as cancelled less than 48 hours before delivery.
Returning early
If you return the car before the end of your rental, the unused days are not refunded.
If we have to cancel
If we cannot provide your car, we offer a similar car or a full refund of everything you paid. We will tell you as early as possible.
Refunds
Refunds are paid back to the original payment method within 10 working days of the cancellation. Bank or payment-provider charges for a refund are paid by you. Your bank may take a few more days to show the money.
How to change or cancel
Message us on WhatsApp or call +971 56 210 4446, or email info@orivioluxury.ae, with your booking reference (it starts with OR-). A change or cancellation counts from the time we receive your message.